Summary of our plans
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CSS Elite Partner Program |
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CSS Elite Core |
CSS Elite Core |
CSS Elite Core |
CSS Elite Core |
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| Standard Features |
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Unlimited CSP tickets |
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Contact methods: Webform |
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Contact methods: Live chat |
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Contact methods: phone |
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24/7 access and 9-6 BH Incident Management |
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24/7 access and Incident Management |
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IRTi SLA: 1, 2, 4, 6 hours according severity |
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IRTi SLA: 4, 8, 12, 16 hours according severity |
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Premier support L3 escalation to Microsoft |
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12 months contract with auto-renewal policy |
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Partner’s brand service setup and customization |
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| Direct access for every end customers |
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| ad-hoc end customer Customization with Add-ons |
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| ADD-ONS enabled |
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| End customer access |
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| On-premises support |
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| 5 Tickets end customer access |
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| Enterprise Agreement |
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| Partner Gold SLA |
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| Partner Platinum SLA |
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| Partner Diamond SLA |
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| End customer Diamond SLA |
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